Leading and managing change

Professional development
Aims: To describe the causes of resistance to change and strategies to overcome this resistance; to describe steps to use in planned changes; and to effectively communicate with and motivate staff members throughout the change process.

Why change efforts fail; Personal response to change L. Essex (Wayzata, United States of America)
The planned change process: steps and guidelines L. Essex (Wayzata, United States of America)
The leader as a role model; Action planning L. Essex (Wayzata, United States of America)