Virtual 2020

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Citations should be made in the following way: Authors. Title. Eur Respir J 2020; 55: Suppl. 65, abstract number.

How to deal with difficult people

Professional development
Aims: To describe methods enabling caregivers to deal with challenging situations; to enhance effective communication skills; and to identify difficult personality types and describe specific strategies for dealing with them.

What makes a situation challenging? How to implement a communication approach L. Essex (Wayzata, United States of America)
How to use a coping technique when communication fails L. Essex (Wayzata, United States of America)